Chumie

How can we help?

We usually reply within 1–2 business days.

Email us

Tell us the email you signed up with and what happened, and add a screenshot if you can.

Common questions

How do I cancel my Premium subscription?

Open the Google Play app, tap your profile picture, then Payments & subscriptions, then Subscriptions. Choose Chumie and tap Cancel. You keep Premium until the end of the period you paid for.

How do I change my companion's name, look or personality?

Open the menu in the app and go to My Chumie or Personality. You can rename your companion, change its look and voice, and pick up to 3 personality traits.

Calls aren't working. What should I check?

Make sure Chumie can use your microphone (and camera for video) in your phone's Settings, under Apps, Chumie, Permissions. Video calls need a good connection and can take up to a minute to start.

Who can read my journal?

Only you. Your journal stays on your phone, and Chumie only reads an entry when you tap Reflect on it.

Can I see what Chumie remembers about me?

Yes. Open Memory in the app to see everything Chumie has saved, and remove anything you don't want it to keep.

How do I change the language?

Go to Settings and choose Languages. Chumie speaks English, Kreyòl, Français, Español, Português, Arabic and Chinese.

How do I delete my account?

In the app, go to Settings and tap Delete my account. Full steps are on our account deletion page.

Need help right now? Chumie isn't an emergency service. If you're in crisis, call or text 988 (US) or your local emergency number.